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Cardboard Box

product returns

You have 14 days to change your mind

Instructions

  1. Within (and no later) 14 days of receiving your order, send an email to luxurybags@dibarboncino.com to request a return.

  2. In order for your return to be approved, the following criteria must be met:

  3. The product must be in the same condition as when it was received.

  4. Wait for the confirmation email, we will provide you with the return address

  5. In order to proceed, the bag must not be used or damaged, otherwise it cannot be refunded

  6. Ship to the address within 14 days

     N.B.
    A tracked return shipment is it is highly recommended, any lost shipment will be the customer's responsibility and won’t be refunded

  • Once we have checked the package, you can request a refund.

  • Shipping costs for sending the return the product are paid by the customer.

  • In case of returns coming from outside of Europe, in the case a commercial invoice is required by the courier, provide a new proforma invoice with a symbolic value of 1€ (or 1$) , to avoid custom duties on return. Do not include a copy of the order or the original invoice. Contact us in case you need assistance.

Return and Refund Policy

Last updated: July, 2023

Thank you for shopping at Di Barboncino.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Jupiter4

  • refer to the items offered for sale on the Service.

  • mean a request by You to purchase Goods from Us.

  • refers to the Website.

  • refers to Di Barboncino, accessible from http:/www.dibarboncino.com

  • means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received in the last 14 days

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

You are responsible for the cost and risk of returning the Goods to Us. 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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